Throughout the past few weeks, most of us have shifted our personal lives to the Holiday Season.  With that shift comes a lot of online shopping and researching gifts for family and friends. Last weekend my inbox had over 25 emails – all from various ecommerce sites I had interacted with.  That got me thinking – which one of these companies did I truly interact with and why?  And more importantly for you, how can you take...

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If you’ve ever been to Walt Disney World, DisneyLand or any of the other Disney locations, you have experienced exceptional customer service somewhere along the way. The organization’s efforts to give families a magical, seamless experience are legendary. Disney is not one to rest on its laurels, though, and is always innovating and improving that experience for its guests. Recently, Wired magazine profiled one of the organization’s...

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Making Mobile Work For Your Clinic


Posted By on Nov 17, 2015

Making Mobile Work For Your Clinic Key Takeaways: Implementing a mobile strategy for your clinic does not have to be disruptive but it can be transformative Mobile patient engagement and follow up is not an “if” but a “when” and “how” proposition for the success of your clinic Focus on adding personalized value to your patients through their mobile devices – one size does not fit all   The recent visit by the Pope to the...

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Think You Know What Goes Into Your Patient Marketing? You Might Be Wrong. Three Key Takeaways: Think beyond ads, flyers and social media when you think about marketing The experience a patient receives interacting with your clinic can lead to the best marketing of all Don’t just imagine a great patient experience in your clinic.  Ask yourself critical questions everyday about the experience you are delivering to ensure your patients...

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